Returns and Exchanges:
What is Gazelle Sports’ eCommerce return policy?
If you wish to Exchange any items you have purchased, follow the simple steps below:
*If you would like to expedite the exchange process you are welcome place a new order online. Then, call us for a return label to ship back your original purchase. When we receive your item(s) for return, we will refund the amount of your original purchase, including shipping charges up to $6.95.
If you wish to Return any items you have purchased:
Please include a copy of your order confirmation in with the merchandise to be returned and send it back to 5311 36th St, Grand Rapids MI 49512. Please also write your order number on the outside of the box. We will credit your charge card within 48 hours from the date we receive your package. There is no need to contact Customer Care for a return.
IMPORTANT: Please send your return back to us in the original shipping box that it arrived in. If you are returning an item you are responsible for postage costs to ship the item(s) back to us. It is our policy to refund the cost of the merchandise only, shipping charges are non-refundable. Please save your tracking number for your security until you are able to verify a refund has been issued to your credit card.
How can I check on the status of my return or exchange?
Please give us a call at 866-493-5533 or send us an email. We are here to help Monday through Friday 9 AM to 5 PM EST.
Please provide your name, address, email address and your order number so that we may promptly respond to your question.
Yes! We will return or exchange your online purchase in our retail stores. You must have your receipt in order for our sales staff to assist you.