Lyn of Kalamazoo, MI says:
"My mom and I came into your downtown Kalamazoo store last Friday. We arrived there around 11 am. The store was, what I thought, very busy. We were asked to wait, which was no problem as we were not in a hurry.
After about 15 minutes of waiting, out came Kathleen. Mind you, in the mean time, we were thanked by one of the salesmen (I wish I would have caught his name) several times for our waiting. Kathleen was wonderful and well worth waiting for. She listened as we told her what we were looking for and what we would be doing (i.e., walking/running). She was honest and very knowledgeable about the products she was selling. She had a wonderful personality. As I was checking out, the same salesman thanked me again for waiting. I will come back next time I need a new pair of shoes and I will not hesitate to recommend you to my family and friends."